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Feb 24, 2010
United States
Begins at: 11:00 AM
Duration: 21 minutes

As the world’s largest credit union serving the needs of all Department of Defense (DOD) military and civilian personnel, Navy Federal Credit Union takes pride in its ability to stay in touch with and serve its more than three million members effectively. We’ll explore how Navy Federal applies Predictive Analytics software to better understand customer behavior, enabling it to drive increased member satisfaction and improve overall business growth.

You’ll learn the strategies Navy Federal used to assess member satisfaction levels with its products and services and how it applied this insight across strategic business units to grow from $24.8 billion in assets to $40 billion in just six years.

If you’ve been looking for a way to grow and expand your customer relationships, this presentation will help you understand how to meet these goals - and achieve outstanding ROI - with predictive analytics.

View the archived recording. At the SPSS - Webex site, please select "View Recording" at the bottom of the screen. You may need to download the Webex Player in order to view and listen to the recording.