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Working as Your Partner

SPSS consultants include expert statisticians, data miners, project managers, implementation experts, and Web technologists with experience at high-profile corporate and public-sector organizations. This diversity of experience enables us to provide sophisticated but realistic solutions to problems requiring complex analytical skills and solutions.

SPSS Worldwide Services has developed specialized methodologies to ensure that our implementations meet or exceed your organization's expectations. Our worldwide staff of consultants shares knowledge and best practices with respect to:

• Implementing SPSS predictive applications
• Specifying and deploying data, text, and Web mining solutions
• Customizing SPSS market research applications for commercial and public sector clients and for market research firms
• Configuring and deploying business intelligence solutions

For example, SPSS was a member of the consortium that developed the CRoss-Industry Standard Practice for Data Mining (CRISP-DM). Read more about the CRISP-DM methodology.

SPSS works with you to help you meet all types of challenges. We offer special expertise in a number of industries, but have found that some capabilities are valuable in any industry. These include our ability to help your organization:

Strengthen customer relationships

• Develop cost-effective marketing campaigns
• Improve customer acquisition by understanding the habits, characteristics, and attitudes of your most profitable customers
• Minimize "churn," the loss of desirable customers
• Improve cross-selling and up-selling capabilities across all channels
• Deepen your understanding of current and prospective customers through survey research
• Monitor customer satisfaction levels to spot any perceived problems with your products or services
• Increase the usability and strategic value of your Web sites

Minimize risk

• Identify credit risk among credit applicants
• Detect and minimize the effect of fraudulent claims or transactions
• Uncover the patterns of suspicious behavior that merit further investigation

Deploy analytical products and applications

• Perform standard or customized product implementations
• Convert data files and design audit services
• Develop and deploy predictive models
• Build multidimensional databases
• Design automated reporting processes
• Optimize system resources
• Design and deploy data mining solutions using the CRISP-DM methodology
• Design and implement survey data collection processes

Experts on call

SPSS consultants bring a wealth of real-world experience to your consulting engagement. They can share with you best practices that have benefited other organizations in education, government, and a wide variety of industries, including financial services, telecommunications, market research, and others.

In addition, we offer two Jumpstart offerings for academic institutions:

• One, to help measure your institution's performance
• A second, to help create and conduct survey research

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