SPSS Online Services

As experts in online survey research, SPSS, an IBM Company, offers your organization:

• Multimodal, multilingual survey creation capabilities, through the use of our IBM SPSS Data Collection suite of survey research products
• Complete, customizable solutions built on an open architecture-so they work with processes and technologies you already use
• Experts who handle the technical demands of your project, so you don't have to
• A reliable, global infrastructure with state-of-the-art security

With the IBM SPSS Data Collection ASP (application service provider) solution, IBM SPSS manages the technical infrastructure so that you and your staff can instead focus on survey analysis and other ways of adding value for your internal or external clients. IBM SPSS currently offers three models in our ASP:

• IBM SPSS Data Collection Interviewer Web
• IBM SPSS Data Collection Interviewer Phone
• IBM SPSS Web Reports for Surveys

With the IBM SPSS Data Collection MSP (managed service provider) solution we take care of all of the setup and infrastructure management for your organization, freeing you to concentrate on your research needs.

With the IBM SPSS Data Collection Service Bureau solution, we do even more. In addition to hosting your online survey, our expert staff will provide the programming and project management. Simply give us your questionnaire, and we'll give you the results. At the conclusion of each project, SPSS Online Services asks IBM SPSS Data Collection Service Bureau customers how we're meeting their needs.

Field Online Surveys Easily and Affordably

Does your organization want the freedom to create, program, and field online surveys without having to invest in software licenses or information system infrastructure? Then try our IBM SPSS Data Collection ASP (application service provider) solution for hosting surveys on the Web.

Because IBM SPSS has served the needs of survey and market researchers for more than 40 years, we understand every step of the process. The IBM SPSS Data Collection ASP solution was designed to allow you to benefit from advanced survey research software capabilities affordably, while using the same business processes you use today. With the IBM SPSS Data Collection ASP solution, you can:

• Create and program questionnaires of varying length and complexity (for online, phone or CAPI (computer assisted personal interviewing) surveys)
• Field questionnaires until you have received the right number and types of responses
• Provide login authorizations for multiple people in your organization
• Manage costs efficiently through transaction-based pricing, with various contract length options
• Upload data to create graphs and tables

This service provides browser-based access through IBM SPSS Data Collection Interviewer Server Administrator to IBM SPSS Data Collection Interviewer Web, IBM SPSS’s advanced software for online survey creation. As a result, you can:

• Develop questionnaires incorporating multiple question-types, complex logic, and in more than one language-including Chinese, Japanese, and other double-byte languages
• Stay in control throughout the survey research process by creating surveys on your terms and time schedule
• Host your questionnaire on IBM SPSS’s high-availability infrastructure
• Receive real-time access to results
• Enjoy secure data backup and storage

IBM SPSS Data Collection Interviewer Phone enables you to create questionnaires through the same Web browser and collect the data via interview-led phone surveys. You can field these telephone surveys efficiently and cost effectively. IBM SPSS Data Collection Interviewer Phone aids interviewers by providing all relevant data fields on a single screen. Our mixed-mode model provides you with maximum flexibility for your respondents by allowing them to complete the survey by phone or online.

IBM SPSS Web Reports for Surveys enables you to upload data collected through IBM SPSS Data Collection Interviewer Web or other data collection or analysis software to create graphs and tables to present to your clients.

There is relatively little upfront investment needed to train your staff how to use the IBM SPSS Data Collection software. And IBM SPSS can provide you with that training.

In addition, IBM SPSS professionals experienced in survey research are available to assist you in using our software to its full potential. We follow industry-approved best practices for system security and data backup. And we monitor our hosting infrastructure 24x7x365.

Evaluating ASP Services

As you evaluate vendors providing online survey hosting ASP services, we suggest that you ask the following questions:

• How many questions can I include in my survey?
• How many pages long can it be?
• Can I include complex logic? Multiple languages? Multiple question types?
• How many responses can I receive?
• How do you define a "response?"
• Is there a limit on how long I can field my survey?
• What volume of e-mail drops do you provide?
• If I need sample, can you provide it?
• What is your system's typical uptime?
• Do you guarantee this?
• Do you provide data backup and storage? For how long?
• Is there an additional fee for this?
• When is technical support available?
• How many of my staff may contact you for support?

We think you'll find that the IBM SPSS Data Collection ASP from IBM SPSS provides greater capabilities, with greater flexibility and control, than any other solution. But check for yourself. View our chart comparing the IBM SPSS Data Collection ASP solution with other types of ASP services.

For more details, see the frequently asked questions about IBM SPSS Data Collection ASP.

Fuss Over Surveys, Not Over Servers

Is your core competency providing customized online surveys to meet your organization's specialized needs or those of your clients? And are you looking for a way to focus on that, rather than on the "nuts and bolts" of hosting surveys? Then consider the managed service provider (MSP) service for online survey hosting from IBM SPSS

With our IBM SPSS Data Collection MSP service, your organization uses all the features of your survey research software to design exactly the questionnaires you need. You have complete control over each questionnaire’s contents, programming, and "look." But you delegate to IBM SPSS the responsibility for hosting the questionnaires in a secure, dedicated, high-availability hosting environment. Benefits of the MSP model include:

• The ability to field any type of online survey you want to create
• Scalability for your survey projects without over-investment in a technology infrastructure
• More effective use of your IT team’s time and expertise
• Secure data backup and storage
• Predetermined costs, assignable by client, project, or cost center

A Name You Can Trust

IBM SPSS has been serving the needs of survey and market researchers for more than 40 years. We understand the many factors you must consider in choosing and managing vendors and ensuring the quality of your survey results.

The only upfront investment you make is for training your staff on how to use the IBM SPSS Data Collection software. And IBM SPSS can provide you with that training.

Each MSP agreement provides full implementation management and production support. Your agreement also specifies the hardware and software that will be used to host your survey, as well as the level of system monitoring, management, and customer support.

SPSS Support professionals are available to answer any questions that may arise during the course of your project. We follow industry-approved best practices for data security and backup. And we monitor our hosting infrastructure 24x7x365—one reason our average system availability exceeds 99.9 percent.

For more details, see the frequently asked questions about IBM SPSS Data Collection MSP.

Outsource Online Survey Research Projects

Do you need help with an online survey project? Does your organization conduct a handful of online surveys or experience a "feast or famine" survey workload? Maybe you have limited infrastructure or people resources available for online surveys. If you encounter any of these scenarios, you might prefer to outsource your online research projects to save time, minimize in-house resources, and maximize the benefits of online research.

IBM SPSS Data Collection Service Bureau for fully outsourced online survey hosting provides you with all that you need to conduct online survey research. We offer your organization a full range of services. You can use your own sample or we can provide it to you. Simply put, you give us the questionnaire and we'll give you the results.

Because IBM SPSS has served the needs of survey and market researchers for more than 40 years, we understand every step of the process. The IBM SPSS Data Collection Service Bureau was designed to provide comprehensive outsourced online research that meets your needs. It offers:

• Survey programming and hosting for surveys of varying length and complexity
• Proven survey research tools
• A wide selection of programming capabilities
• Project management and online research consulting
• Interactive/media capabilities
• Secure password protection and user authentication
• Interactive/media capabilities
• Secure, real-time reporting
• Quality deliverables

Effective and Affordable

IBM SPSS Data Collection Service Bureau fits your budget. IBM SPSS individually estimates each of your projects. And, unlike many of the so-called free online survey hosting services, there are no minimum monthly charges or hidden costs. Factors such as the number of interviews, length and complexity of survey, e-mail service, custom templates, multimedia, and other value-added services can increase or decrease pricing from one project to the next.

IBM SPSS professionals experienced in survey research are available to assist you in using our services to their full potential. We follow industry-approved best practices for system security and data backup. And we monitor our hosting infrastructure 24x7x365.

Customer Feedback

At the conclusion of each project, SPSS Online Services asks IBM SPSS Data Collection Service Bureau customers how we're meeting their needs. Here are some highlights:

• 100% of customers were satisfied with the execution of their last project
• 96% of customers indicated that they would recommend our services to a colleague or co-worker
• 95% of customers are likely to call us again for their next project

For more details, see the frequently asked questions about IBM SPSS Data Collection Service Bureau.