SPSS - Customers

Case studies: Financial Services

Stories listed alphabetically

Banco Itaú Argentina - Optimizing customer cross-selling and acquisition strategies with predictive analytics.

Boeing Employees' Credit Union (BECU) - Financial cooperative improves member satisfaction and access while managing risk.

Coinstar, Inc. - Coin conversion company selects the most profitable machine locations.

Corona Direct - Belgium's second largest direct insurance company increases long-term customer profitability by 20% using predictive analytics.

Credílogros - Credílogros Cía Financiera S.A., a credit and financial services company based in Buenos Aires, Argentina, uses IBM SPSS Modeler to make real-time risk assessments and has reduced delinquency on loan repayments by 20 percent.

DekaBank - DekaBank uses IBM SPSS software to improve individual customer contacts.

FBTO Insurance - Insurance company increases conversion rates by 40 percent while reducing mailing costs by 35 percent

Financiera Familiar - IBM SPSS helps Paraguay bank reduce loan risk.

First Tennessee Bank - First Tennessee Bank sharpens marketing focus with IBM SPSS Modeler.

HBOSA BankWest - BankWest adds another dimension to customer experience with IBM SPSS.

Independent Health - A forward-thinking health insurance company was looking for better ways to communicate information about wellness and disease management programs with its policyholders, so that they would choose the right type of medical care, at the right time and in the most efficient manner.

Infinity Property & Casualty - Infinity Property & Casualty Corporation (IPACC) deployed IBM SPSS to reduce its payments on fraudulent claims and improve its ability to collect payments from other insurance companies [Nucleus Research ROI Study].

Länsförsäkringar - Swedish insurance company shifts from two nationwide direct marketing campaigns a year to 13 a day thanks to IBM SPSS predictive analytics software

Newcastle Building Society - Building society explores customer data with predictive analytics.

Rabobank - Leading Dutch bank uses predictive analytics to lower its marketing costs and generate higher returns on direct mail and lead generation campaigns.

Shenandoah Life Insurance Company - Insurance provider implements the ShowCase Suite® from IBM SPSS to improve customer service, reducing policy issuing time by twenty percent.

Zorg en Zekerheid - Dutch firm reduces fraud investigations from weeks to days.