IBM SPSS Data Collection Interviewer Phone

Competitive pressure on the marketplace means you have to be more productive than ever before.

IBM SPSS Data Collection Interviewer Phone increases the productivity of actual and virtual call center, reducing the costs of phone surveys while boosting response rates.

IBM SPSS Data Collection Interviewer Phone gives you the flexibility and power for today and prepares you for the future. Use IBM SPSS Data Collection Interviewer Phone with IBM SPSS Data Collection Dialer to improve productivity, increase scale and conduct global research with more quality and less cost.

What's New in IBM SPSS Data Collection Interviewer Phone

New user management interface lets you add, assign, or remove interviewers quickly and in real-time
Create a centralized, virtual call center environment without losing regional or localized flexibility
New reports for sample and interviewer productivity for a given project or for the entire call center
Granular control over sample through ability to add a weight or order to field values, specification of day parts, and ability to apply an instant over-ride
Control the interviewing schedule globally and ensure that appointments are made only when valid and that sample records aren't called when no resource is available
Assign an expiration time to a participant and to your project to ensure that you are adhering to project rules regardless of where your interviewers are located

Control Over the Entire Survey Lifecycle

Comprehensive platform for phone surveys, allowing you to create, deploy your surveys, manage your sample and quotas and view reports across your survey
Ensure that you don't lose respondents by providing instant transitions to web interviewing
Report on your survey, your interviewers and you complete telephone environment
Manage security and control - who has access and the level of access they should have
Scalability, security and fault tolerance are built in, and a system that can easily grow to accommodate your growing business
Preview data and results in real-time as they are collected
Ensure survey changes are instantly applied without introducing extra data processing work

Supervisory Management and Oversight

Oversight provides the needed transparency and visibility into your call center operations.
Extensive reporting capabilities across your telephone environment look at summary across projects or drill down into project specific details
Monitor interviewers onscreen or through an audio channel regardless of interviewer location
Add, edit, delete, and download participant records at any time
Ability to assign particular telephone numbers to interviewers so you retain continuity
Create and manage multiple call center schedules to ensure your interviewers create appointments that can be met

Interview Speed and Flexibility

Survey interface built for speed and efficiency allowing interviewers to focus on getting completes
See the participant's history at a glance throughout the interview
Keyboard driven interface with familiar key codes for rapid information entry
Use interviewer qualifications to drive your participant selection

Maximize Productivity and Efficiency to the Fullest Extent

Option to allow respondents to start the survey via phone but allow a respondent to complete the survey over the Web
The optional IBM SPSS Data Collection Dialer product provides interviewers with fast, accurate, automatic dialing and Instantaneous detection of busy signals, no-answer conditions, or unobtainable numbers
Designed on the foundation of Quancept CATI but for today's and tomorrows requirements so you are assured of the power and performance you really need
Create and manage quota targets based on survey responses, fields in the sample, or both
Create call center or project-specific call rules
Manage how many times to call a particular number before it is considered ineligible across a project or within a day part

Introductory Screen

Overall Disposition

Appointments

Monitoring Actual Interviewers

Day Parts

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IBM SPSS Data Collection: Products for Collecting Data

Superior data collection that makes survey research easier and more effective.

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IBM SPSS Data Collection for Market Research

With IBM SPSS Data Collection, your firm can centralize not only the creation and fielding of surveys in any mode and in any language, but also data analysis and reporting.

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Computer-Assisted Telephone Interviewing (CATI)

A powerful, versatile suite of programs that harmoniously integrates the full range of modern surveying methodologies.

Interviewer phone operation requires all of the services listed on Data Collection Interviewer Server. Additional system requirements include:

For Supervisor Stations

Operating System and Software
- 32-bit or 64-bit version of Microsoft Windows Vista
- Microsoft Internet Explorer 7.0
OR
- 32-bit version of Microsoft Windows XP Professional with Service Pack 2, with
- Microsoft Internet Explorer 6.0 or 7.0

Hardware
- Processor: 486-type processor operating at 66MHz or faster; Pentium III or faster recommended
- Memory: 32MB RAM minimum; 128MB RAM or more recommended
- Disk space: 100MB minimum
- Display: 1024 x 768 or higher-resolution graphics adaptor, supporting minimum 16-bit color quality

Interviewer Stations

Microsoft® Windows® XP Professional (32-bit edition) with Service Pack 2 or Microsoft Windows Vista (32-bit or 64-bit edition)

OR

Wyse terminals running Linux V6 and Firefox Web Browser Version 1.0.

For Windows: Pentium-class processor running at 500MHz or faster; For Wyse: 486-type processor operating at 66MHz or faster; Intel Pentium III or later recommended.
For Windows: 256MB or more of random-access memory (RAM); For Wyse: 32MB of random-access memory (RAM); 128MB recommended.
A hard disk with at least 100MB of available disk space.
A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.
A CD-ROM drive.

For XP Professional

Internet Explorer 6.0 or 7.0.

For Vista

Internet Explorer 7.0.

For Linux

Firefox Web Browser Version 1.0.

Note: Modem dialing is not supported on Wyse Winterms: a PC running Microsoft Windows, as previously specified, is required.

Data Collection Interviewer Phone Training

For more training possibilities please go to our training website or contact us at +32 2 474 03 60 or [email protected].

IBM SPSS Data Collection Interviewer Phone

The IBM SPSS Data Collection product family empowers you to field a single survey that can reach your respondents across multiple channels including online, by phone, and in-person. So you can quickly and easily reach the right audience, through the best channel, with the right questions.

Competitive pressure on the marketplace means you have to be more productive than ever before.

IBM SPSS Data Collection Interviewer Phone increases the productivity of actual and virtual call center, reducing the costs of phone surveys while boosting response rates.

What's New in IBM SPSS Data Collection Interviewer Phone

Control Over the Entire Survey Lifecycle

Supervisory Management and Oversight

Interview Speed and Flexibility

Maximize Productivity and Efficiency to the Fullest Extent

For Supervisor Stations

Interviewer Stations

Data Collection Interviewer Phone Training

Quick Links

Need more help?

Related products

IBM SPSS Statistics

IBM SPSS Modeler

IBM SPSS Collaboration and Deployment Services

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IBM SPSS Data Collection Interviewer Phone

The IBM SPSS Data Collection product family empowers you to field a single survey that can reach your respondents across multiple channels including online, by phone, and in-person. So you can quickly and easily reach the right audience, through the best channel, with the right questions.

Competitive pressure on the marketplace means you have to be more productive than ever before. IBM SPSS Data Collection Interviewer Phone increases the productivity of actual and virtual call center, reducing the costs of phone surveys while boosting response rates.

What's New in IBM SPSS Data Collection Interviewer Phone

Control Over the Entire Survey Lifecycle

Supervisory Management and Oversight

Interview Speed and Flexibility

Maximize Productivity and Efficiency to the Fullest Extent

For Supervisor Stations

Interviewer Stations

Data Collection Interviewer Phone Training

Quick Links

Need more help?

Related products

IBM SPSS Statistics

IBM SPSS Modeler

IBM SPSS Collaboration and Deployment Services

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Competitive pressure on the marketplace means you have to be more productive than ever before.

IBM SPSS Data Collection Interviewer Phone increases the productivity of actual and virtual call center, reducing the costs of phone surveys while boosting response rates.