By Type of Event
05-Nov-2009
Online
United Kingdom
Begins at: 10am
Duration: 1 hour
Your customers’ feedback can help you create more personalised interactions
that drive repeat business. In this free webinar, you’ll learn how to capture
feedback at different stages of the customer lifecycle and use it to personalise
your customer interactions across channels and product lines.
Hear real-world examples of how leading organisations such as Cablecom and
RoyalSun Alliance (RSA) keep their customers engaged and satisfied throughout
the customer lifecycle, including the strategies and technologies they use to:
• Capture the right information at the right touchpoint
• Identify their most profitable customers and drive satisfaction
• Tailor campaigns and offers to meet customer needs
• Increase customer retention and improve profits
Register today and learn how to gain more value from every interaction!
View the archived recording. At the SPSS - Webex site, please select "View Recording" at the bottom of the screen. You may need to download the Webex Player in order to view and listen to the recording.