id	feature	desc
0	Auto-Detection	Detects whether the line is busy, there is no answer, there is an answering machine or if the number is unusable.
1	Call Outcomes	Signals the outcome based on the tone detected and communicated with the sample management system.
2	Configurable Rules	Using IBM SPSS Data Collection Interviewer Administrator, create scheduling, call-back and appointment rules dynamically for the entire call center or for a specific project.
3	Power Dialing	Dialing one number on demand for each interviewer. Also called extension dialing.
4	Group Dialing	Dials the numbers for a group of interviewers with the call routed to interviewer who is waiting the longest.
5	Predictive Dialing	Dials more numbers than waiting interviewers based on a learning predictive algorithm that determines likely call outcomes.
6	Control	Unique among auto-dialers, IBM SPSS Data Collection Dialer operates under the control of IBM SPSS Data Collection Interviewer Phone and reacts to changes in the sample, the project or supervisory actions instantly without needing a telephony specialist.
7	Aggression	Determine the ratio of calls to interviewers, whether 1:1 or 2:1 or whatever the project needs demand.
8	IVR	Interactive Voice Response
9	Monitoring	Supervisors, customers and other stakeholders can monitor interviewers remotely using the dialer to provide the audio and the connectivity.
10	VoIP	VoIP is a technology for the transmission of voice over networks, such as the Internet.
11	LAN	Local Area Network