SPSS - Customers

Customer Stories: Financial services

Alpha Credit Belgium - Financial services firm makes more informed choices through better insight into customer behavior
Banco Espírito Santo (BES) - With data mining technology from SPSS Inc., BES identifies key behaviors of customers who are likely to leave the bank.
Barclays Bank - Listening to the voice of the customer pays dividends
Boeing Employees' Credit Union - Financial cooperative improves satisfaction and adds members while managing risk
Caixa Catalunya - The third-largest savings bank in Spain uses SPSS Inc. software to increase commercial activities results between 30% and 60%.
CMSS - Czech bank uses software from SPSS to improve credit risk analysis and address Basel II requirements
Coinstar, Inc. - Coin conversion company selects the most profitable machine locations.
Cornèrcard - Cornèrcard buys in to better credit risk management to boost the bottom line
Credílogros - Credílogros Cía Financiera S.A., a credit and financial services company based in Buenos Aires, Argentina, uses SPSS Inc.'s data mining software to make real-time risk assessments and has reduced delinquency on loan repayments by 20 percent.
Credit Suisse - Financial services firm increases marketing campaign efficiency and improves demand generation
Financiera Familiar - SPSS Inc. helps Paraguay bank reduce loan risk
Fortis Turkey - Bank relies on PASW Modeler to quickly implement a multi-channel customer relationship program in the midst of a re-branding effort
Helvetia - Helvetia looks to online surveys for better staff selection
HSBC Bank USA - focuses on its best prospects to maximize sales and minimize costs.
Lloyds TSB - Lloyds TSB established a dedicated section within the main fraud department for the sole purpose of using data analysis to reduce card fraud from the account recruitment stage through to card delivery methods and transaction profiling.
Provident Financial - Home credit provider detects and prevents fraud
Rabobank - Leading Dutch bank uses PredictiveMarketing to lower its marketing costs and generate higher returns on direct mail and lead generation campaigns
Standard Life - With the aid of SPSS Inc., Standard Life was able to build a propensity model for the remortgage offer showing the types of clients attracted to this product.