Formed in 1974, Greater Manchester Police (GMP) has a workforce of more than 7,000 police officers and 3,500 support staff. Serving some 2.5 million people covering an area of 500 square miles and 10 metropolitan boroughs, it is one of the largest police forces in the United Kingdom.
Consultation is a statutory function of GMP and is ongoing throughout the year. The Police Authority’s Consultative Team (PACT) is responsible for drawing up consultation plans for each local area, and reporting on community concerns, safety, crime, and disorder. The police authority also organizes youth forums in a number of schools throughout greater Manchester, bringing together young people and local police officers, with the aim of improving communications and relations.
As part of the National Reassurance Project working in the St. Mary’s and Failsworth West Wards of Oldham Metropolitan Borough, GMP sent a survey to 9,000 households in order to establish a community-based policing program. The concept focused on identification of “signal crime.”
Prior to implementing SPSS’ solution, GMP had been using a low-level paper system and Microsoft® Excel®. This method proved unfruitful due to Excel’s limited analysis capabilities.
Keith Bentley, chief superintendent (retired) of Operations at Oldham Division, said, “The non-automated data input procedure proved too resource-hungry. We wanted a solution that would not only find answers to questions that basic database and spreadsheet packages would miss, but also make the data entry faster and more reliable.”
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