• Home
• Solutions
• Software
• Customers
• Training
• Services
• Store
• Support
• Partners
• News
• Events
• About SPSS

Jun 2, 2009
United States
Begins at: 11:00 am CT
Duration: 1 hour

Learn how new technologies are helping call centers cut costs, accelerate productivity, and generate higher quality results. In this webcast, you'll discover how modern call centers have evolved to meet the challenges of tight budgets, limited resources, and shrinking project timelines. Thanks to advances in technology, these call centers are now able to accomplish more in less time and with less infrastructure. You'll learn how to take advantage of:

• Scaling capabilities to rapidly expand or decrease operations globally without administrative overhead
• Sample management tools that help you complete projects faster with less resources
• Advanced scheduling and call center management tools built with a global ecosystem in mind
• A powerful dialer that enhances interviewer productivity while leveraging VoIP for cost containment
• Reports and metrics that ensure interviewer productivity, sample productivity, and project metrics are visible across the organization
• Easy to use interfaces for administrators, supervisors, and interviewers that cut training costs
• Fully multi-modal, multi-lingual interviewing system that reaches all participants in any language

Whether your call center has five seats or 5,000, this webcast offers proven solutions for growing your business in today's challenging economy.

View the archived recording. At the SPSS - Webex site, please select "View Recording" at the bottom of the screen. You may need to download the Webex Player in order to view and listen to the recording.