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May 27, 2009
United States
Begins at: 1:00 pm CT
Duration: 1 hour

Healthcare organizations today face numerous challenges, including concern about their ability to deliver the quality of care people expect. One of the most challenging areas for hospitals is the quality of care and patient satisfaction in emergency rooms.

In this webcast, Erik Kulstad M.D., M.S., Research Director of Advocate Christ Medical Center in Oak Lawn, IL, will discuss how he uses PASW Statistics (formerly SPSS Statistics) to assess the level of crowding in hospital emergency rooms. He will review how PASW Statistics can be used to evaluate the effects of hospital diversion (bypass) status on patient satisfaction.

The presentation will demonstrate how predictive analytics can benefit healthcare organizations by helping them understand current conditions, anticipate and adapt to evolving trends in health and healthcare management, and take appropriate, timely action.

View the archived recording. At the SPSS - Webex site, please select "View Recording" at the bottom of the screen. You may need to download the Webex Player in order to view and listen to the recording.