SPSS Training and Education Services

PASW Data Collection Administration Telephone for Supervisors

(formerly Using mrInterview for CATI)

Course description:

This course demonstrates mrInterview's capabilities for Computer Assisted Telephone Interviewing (CATI). mrInterview for CATI can provide your respondents with additional options to take your survey, or simply allow you to create an easy to manage telephone interviewing environment. This training course will address setting up and running the project, as well as the general administration of the CATI system. It will discuss aspects of the survey design in terms of integrating quota’s and working with Sample Management, but it will not delve into survey creation itself. Once a project has been deployed, the course will go into detail around the implementation of phone survey settings, the design and use of the Interviewer Station, CATI Supervisor activities, maintaining and adjusting a project, and reporting on key telephone reports/statistics.

With the integration of the Dimensions Dialer (mrDialer), there are specific sections dedicated to this Dialer integration with mrInterview and how to utilize and maximize this, however the dialer itself is not discussed.

Call your sales representative to set up your onsite or private course session for this course!

US Customers - Select this link to begin course registration
Canadian Customers - Select this link to begin course registration

Please note: If you are paying by Check or PO, you will need to download the Public Training or the Academic Training registration form and fax or mail the completed form to SPSS along with your payment.

Subscribers: If you are a Training Subscriber please select "Call Me" as the payment type when preregistering for this course. You will be contacted by a sales representative to verify your subscription — otherwise you will be invoiced for the training.

Duration and Cost:

Costs are for United States courses only. Information about other countries can be found at the worldwide offices page.

Two Days
9:00 a.m. to approximately 4:00/4:30 p.m. each day
$1199

Who Should Attend:

Anyone responsible for the deployment and maintenance of Dimensions Telephone surveys – this includes survey designers and Supervisors - as well as those that need to understand and use the Telephone Interviewing stations for conducting telephone surveys.

Prerequisite:

For onsite delivery, access to a DimensionNet server and a fully functioning Dimensions CATI/Telephone installation.

Course Content:

The full table of contents for this course is available.

Managing access and rights to the Dimensions Telephone environment
Making a Telephone survey available both online and offline (from the scriptwriters desktop)
Integrating sample records in a telephone project
Dealing with Quota's
Discuss the final deployment of the telephone survey, both from an online and offline perspective.
Adjusting key phone survey settings before data collection begins – including some key dialer components
An in-depth section on how the Telephone interviewers use the Interviewing Station to contact respondents and conduct surveys
Supervisors learn how to monitor interviews and where appropriate the properties of the dialer that relate to mrInterview
Perform key steps that relate to project maintenance:
- Reporting and interpreting telephone performance
- Reporting on survey data
Setting up the telephone room environment to accommodate data collection