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SPSS Government Contracting Vehicle: Texas

VID # 1362815480200
(As listed on the Centralized Master Bidders List (CMBL))
SPSS Inc. CSIV approval date with the Texas Building and Procurement Commission (TBPC) is July 22, 2004

Vendor Contact Information
CISV Contact Information CMBL Address (if different):
Contact Person
(for SPSS VENDOR INFO - NOT A CONTACT FOR PURCHASES):		 Karen Weinberg
(NOT A SALES REP - SEE BELOW FOR REP NAMES IF YOU WISH TO MAKE A PURCHASE)		 233 South Wacker Drive
11th Floor
CHICAGO, IL 60606
Phone #: 800-543-2185 SALES PHONE
Fax #: 312-264-3434
E-Mail Address: [email protected]

CISV Contact Information - SALES REPS - FOR MAKING PURCHASES
Agency Specific Contacts
(SALES REPS - MAY BE
CONTACTED FOR PURCHASES):		 Dan Wildman = K-12 Education
Robin Williams = Higher Education
Domonique Hardy = Health Care and Family Services
Michael Casey = Revenue and Taxation, Transportation, Criminal Justice, Other

CISV Contact Information - SERVICE/MAINTENANCE CONTACT
Agency Specific Contacts
(MAY BE CONTACTED FOR
ASSISTANCE IN OBTAINING SERVICE):		 Jeremy Willes
312-651-3725

CISV Contact Information - TECHNICAL SUPPORT CONTACT
Agency Specific Contacts
(MAY BE CONTACTED FOR
ASSISTANCE IN OBTAINING TECHNICAL SUPPORT):		 Technical Support
312-651-3401

Product / Services Information
Class-Item Commodity Description (bold for all items in class)
209 Computer Software For Mini And Mainframe Computers
209-46 Expert System Software
209-38 Database
209-95 Word Processing; Text Editors; Label Makers; Spell Checkers; etc.
209-56 Inventory Management
209-69 Project Management
209-72 Purchasing Software
209-82 Scientific; Statistical; Engineering; Mathematical; and Mapping Software
209-85 Spread Sheet Software
209-86 Surveying Systems Software
209-91 Utilities: Back-up; Batch File; Menus; Operating System; Network Manageme
209-28 Communications: Networking; Linking; etc.
920 Data Processing Services And Software Services
920-91 Training; Computer Based (Software Supported)
920-21 Data Entry Services )
920-45 Software Maintenance/Support
918 Consulting
918-29 Computer Software Consulting
918-90 Strategic Technology Planning and Consulting Services
918-46 Feasibility Studies (Consulting)

Catalog of Products / Services

Maintenance Support Plan

In Chicago, there are two support lines: the Basic line and the Priority line. The SPSS Basic Technical Support line (312.651.3410) is open from 9am - 5pm Monday through Friday, Central Time. The SPSS Technical Support Priority line is open 8am - 5pm Monday through Friday. The SPSS Priority line is to be used by Site Coordinators, Technical Contacts and Customer Express customers. If you have any question about your eligibility for Priority Support, please contact your Sales Representative to discuss the yearly maintenance plan details. In addition, you can contact support at SPSS Support Site.

SPSS Base version 14.0.1 is the most current version of our base product. This version currently receives full technical support and the previous versions receive only operational support.

Users on Second Most Current Versions
We will provide operational support to customers using the second most current release of software actively under development and customers using software no longer under development but currently sold. The second most current versions of SPSS Base are versions 14.0.

Users on Older Versions
We will allow one operational support call to customers using any product released prior to the second most current version. Customers are encouraged to upgrade.

Technical Support provides support for all current SPSS products. We also provide first level support for third party products sold by SPSS. That means we will attempt to answer general operational or installation questions and will provide in-depth operational guidance as much as possible. In some situations, a Technical Support Representative will need to call the Technical Support department of the third party software company for guidance and may even need to escalate support responsibility to them for a particular problem. The exception is student products, such as Student Version and GradPack, for which Technical Support will provide installation assistance only.

Technical Support will be provided for software, which is the most current release on its particular platform. We will also support software, which is not the current release while the current release is no more than a year old. In the case of software, which is licensed on an annual basis, Technical Support is provided to those customers whose maintenance is current.

What Technical Support offers

Installation Assistance

  • Assist the customer or technical contact in the installation of SPSS products.
  • Resolve any media or environmental problems that prohibit a successful installation of the software.
  • Clarify any system requirements necessary.
  • Verify the software is operational.
  • In situations in which installation problems are evident and common trouble shooting techniques have been unsuccessful, "walk through" the installation procedure over the phone with the customer.

Interpretation of Error Messages

  • Interpret error messages.
  • Suggest corrective action.

Suspected defects

  • Assess the scope and magnitude of possible defect.
  • Assess whether the defect can be replicated
  • Report defect to Product Development.
  • Determine reasonable workaround for customer if possible.

General Troubleshooting of Printing and Local Issues

  • Verify abnormal operation.
  • Suggest problem solving techniques.
  • Determine workarounds when needed.

Abnormal Termination

  • Assess source of abnormal termination of job.
  • Suggest problem solving strategy to customer.
  • Suggests ways to avoid problem.

Types of Questions Technical Support Can Answer

"What does this mean ... "

  • Clarify SPSS definitions, assumptions, computational methods and output presentation.
  • Identify procedures that will produce particular statistical analyses.
  • Clarify documented examples which may be unclear or may be ambiguous. Expand on the example or definitions if necessary to comprehensively define a concept.

In addition to the above, Technical Support has a fundamental responsibility to the customer to help use what is in the documentation to get a specific task done by expanding on what is documented and giving an example of how to do it. This does not include major data restructuring or getting SPSS to do something in a complicated way that another module or third party product will do simply.

"How do I ... ?"

  • Traditional Usage Questions
  • Sample syntax for Frequently Asked Questions
  • Advice on how to execute syntax for a particular statistical model
  • Insufficiently documented features
  • Reading Data
  • Data Manipulation
  • File Manipulation
  • Statistical Analysis

Statement of Guarantee
(Vendor to insert statement here to make available equivalent replacement parts for a product sold to the state for at least 3 years after a products is discontinued.)

Texas and Maintenance Pricing
For Texas pricing and maintenance pricing, click here and select product.